Open position

Customer Service Representative

We are currently seeking a dedicated and detail-oriented Customer Service Representative to join our team.


We offer competitive pay, a supportive work environment, and opportunities for growth within the company. If you are a motivated individual who enjoys helping others and providing excellent customer service, we would love to hear from you.

Please note that this is not a remote position. The Customer Service Representative will be expected to work on-site at our location.

FLSA Classification: Exempt

Compensation: Hourly wage of $20.00 USD per hour.

Position type and expected hours of work: Part-time. 40 expected hours of work per month.

Reports to: Vice President of Operations


  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • On-the-job training
  • Paid time off
  • Professional development assistance
  • Referral program
  • Vision insurance

Essential functions:

  • Provide exceptional customer service to clients via phone, email, and chat.
  • Assist customers with inquiries, concerns, and requests in a professional and timely manner.
  • Handle and resolve customer complaints or issues with patience and empathy.
  • Process tickets, orders, returns, and exchanges accurately and efficiently
  • Maintain accurate customer records and update information as needed
  • Collaborate with other team members to ensure customer satisfaction
  • Work with the team on select strategic initiatives to advance the customer service processes of CardSmart
  • Utilize data entry skills to input customer information into the system

Competency requirements:

  • Professional
    • Exceptional public speaking and presentation skills.
    • Strong command of interpersonal interaction, including excellent written and oral communication.
    • Experienced in negotiation and mediation.
  • Cultural
    • Adaptable to ongoing structural changes occurring within a small/mid-sized company.
    • Comprehend the values of transparency, internal cohesion, and team concepts.
  • Technical
    • Proficient with Excel, Word, PowerPoint, Google Sheets, Google Docs, and Google Meets.
    • Proficient with CRM systems.
    • Able to quickly adapt to new CRMs, external partner portals, and technical aids for sales.

Work environment & physical demands:

  • A hybrid schedule combining both in-office and work-from-home days will be deployed. On days when designated as “in-office”, the employee’s presence in the office will be required unless prior notice has been given and approved.

Required education & experience:

  • All competency requirements
  • High School Diploma or equivalent
  • 2 years of experience in customer service or partner management

Preferred education and experience:

  • All competency requirements
  • Bachelor’s degree or better
  • 4 years of experience in customer service or partner management
  • 2 years of experience in merchant services
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